Not receiving verification email, how can I verify my account?

[Pete417]

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

Please do help me sort this out

Peter

[Hannah]

Sorry to hear that, @nicktomk.

Have you checked your spam folder as well?

If it's not there, make sure to also add no-reply@dropbox.com to your email contacts and try again.

[nicktomk]

I've done both of these options. I also wasn't notified that a folder was shared with me

[Megan]

Hey @nicktomk, can we actually send you an email, so we can look into this internally?

[nicktomk]

Yes please. My email is [email removed as per Community Guidelines] 

Thanks.

[Megan]

Hey @nicktomk, I just sent you an email, I'll be happy to see you there!

[vwen001]

Hi Megan,

I have not been able to receive verification email or password reset email for my main dropbox account. I have the correct password and never turned on 2FA but still requiring a verification code to log in.

I've added no-reply@dropbox.com to my personal yahoo contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

I have tried on a different browser and incognito.

Please help me

[Megan]

Hi @vwen001, I hope you're doing well!

I just created a ticket on my end for you, in order for us to have a closer look into this. 

I'll see you there! 

[vwen001]

I received your email and have responded! Thank you for the prompt and quick response

[Megan]

No problem at all @vwen001! 

I'll see you there, cheers!

[Mariexshx]

I didn't receive a security code in my email. What could be wrong? It's definitely the right email.