Not receiving verification email, how can I verify my account?

[Pete417]

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

Please do help me sort this out

Peter

[Walter]

Hey @PS24 & @ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?

In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email? 

[PS24]

Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.

[Bigfishbelly]

Hi, Thanks to Magan and Colby for assisting me to solve my problem . Communication took some time but they still followed through. Thanks Guys your the best ü

[PS24]

Thanks for your help resolving this issue. I've been able to verify my account!

[ZacharyHarvey]

Hi Walter

I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.

[cmaurand]

Having the same trouble.  Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.

[Walter]

Hey @cmaurand - sorry to hear you're having issues with this.

Could you try another browser to request the verification email and let me know how it goes?

If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further. 

[Bruno87]

Hey Megan, hope you are ok.

I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.
Can you help me, please?

[Megan]

Hi @Bruno87, I'd be happy to help! 

I just sent you an email, in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there. Thanks!

[nicktomk]

I am not receiving verification email