Security and Permissions
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I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
I will get back to you as soon as possible @Bigfishbelly.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).
Hey @DimitriD, I hope you're doing well!
I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there!
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
Hey @ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!