Not receiving 6 digit confirmation

[Rafistol86]

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login.
I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?

[Walter]

Hi there @Rafistol86 - sorry to hear you're having issues with this.

Do you have any linked devices that you can access in order to get the one time code?

Also, have you tried using another browser since you first came across this issue?

Let us know more and we'll take it from there. 

[Rafistol86]

Thank you for your answer. Unfortunatly I don't have any connected device and I already tried different browser and systems (mobile and PC).

[Walter]

I see, thanks for the additional information @Rafistol86 

In that case, may we reach out via email to have a further look internally? 

[Rafistol86]

Yes [removed per the Community's Guidelines] was my email where I don't receive any mail
I'm using [removed per the Community's Guidelines] now
I access both
Thanks

[Walter]

Thanks for the cooperation @Rafistol86  - you've got  

[Rafistol86]

Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?

[Nancy]

@Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.