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Forum Discussion
No access to the email to get security code to sign in
I know my Dropbox password, but I don't have access to my email address. When trying to log in, it asks me to enter a validation code, which they send to the email to which I do not have access. What can I do to log into my account?
- Hannah
Dropbox Staff
Hey Manolo6, sorry to hear about this.
Do you perhaps have any other devices that are linked to the account? The security code would be sent to those as well.
If not, I'd suggest reaching out to our support team directly.
You can do so by opening a private browsing window on your browser and going to this page.
Make sure to put in an email address you are able to access, fill out the rest of the form and submit your request.
Once you have your ticket number, please send it to us as well.
Thanks!
I know my login user name and password. However, it is a very old account that I have not accessed in awhile. When I go to login it then sends a verification code to the email on file for me to enter in to gain access. The problem is that the email address was closed down awhile ago. So I will not be able to get the code. There doesn't seem to be any other way for me to fix anything because I can't get access to anything to change it.
Please advise.
Thanks
I have a couple of old dropbox accounts. I still have login information with passwords however when I log in to change to the new email it sends me a verification email , I cannot access this as it is a old email.How can I access
- Megan
Hey TO73, let's jump right into this!
Are you referring to the verification email or our 6-digit-security code? I believe it's the latest one, right? If not, feel free to clarify.
In any case, I'd most likely need to send you an email, in order for us to have a closer look into this. Let me know if this is okay.
Thanks a bunch!
Hey, i know my dropbox account password but the 6-digit code is sent to my old email address which is deleted. Is there any way i could recover my account by sending details and new email address?
- Mark
Super User II
Its very unlikley, however, you need to ask Support: https://help.dropbox.com/account-access/lost-email-access
You may need to do so while not logged in, even to here, so try using an incognito window
