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My coworker gave me access to their files, and now I can't locate my content.

My coworker gave me access to their files, and now I can't locate my content.

emarrie
New member | Level 2

I just messed up my Dropbox and I don't know how to fix it. I need all the help I can get! Please!! 

 

 

My coworker gave me access to some of their files. When I accepted their request, a message popped up asking if I would like to be added to SaturnV. I I assumed this was their file and accepted. Now I can't find anything without doing a deep dive and everything is saving in my CloudStorage > Dropbox-SaturnV (7-17-24 10/05 AM). I'm so lost and everything is bogged down. I just want it to go back to the way it was before. Does anyone know what I can do to fix this? I'm strongly considering canceling my current account and starting a new one. 

3 Replies 3

Megan
Dropbox Staff

Hey @emarrie, let's see what we can find together about this.

 

It sounds like your coworker invited you to join a Dropbox team, and not a shared folder. Could that be the case there?

 

Provided this is what happened, then you'd need to contact the team's admin, and ask them to convert the account back to a Basic one and remove you from the team.

 

I hope this clarifies!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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emarrie
New member | Level 2

Yes! I'm pretty sure this is what happened. I will ask them to remove me. Anyway I can be added to that but then still have my existing account untouched?

Megan
Dropbox Staff

Hey @emarrie!

 

Sure thing. Follow this Help Center article to see more about transferring your existing account to a Dropbox team account or to create a new Dropbox account.
 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    emarrie New member | Level 2
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