Security and Permissions
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Hello,
I tried two days ago and then today multiple times to 'verify my email address'. I see nothing in my Junk Email either. I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username. Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone. Please help.
Thank you,
Thanks for giving that a go, @User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general?
If there’s not, I can log a ticket for you to the email address you see here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for letting us know about this on the forum, @User48!
Can you also add no-reply@dropbox.com to your email contacts and resend the verification email?
If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.
Keep me posted for any updates.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy,
I've now added no-reply@dropbox.com to my email contacts. I tried resending the verification email and it isn't going through. This is a work domain email.
Thank you,
Thanks for giving that a go, @User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general?
If there’s not, I can log a ticket for you to the email address you see here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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