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User48's avatar
User48
New member | Level 2
2 months ago

I'm trying to verify my email address, but I'm not receiving the email.

Hello,   I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earne...
emails
Security
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

     

    If there’s not, I can log a ticket for you to the email address you see here.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this on the forum, User48!

 

Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

 

If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

 

Keep me posted for any updates.

ofg205's avatar
ofg205
New member | Level 2
2 months ago

Hi all, 

 

The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

 

Thanks so much, 

Liv

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

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