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Forum Discussion
I'm not getting the 6-digit code to access my Dropbox account - my email is deleted.
I have two email account in dropbox. And verification code was sent to my email. but, I had deleted email account, so I unable to check my email. Is there any other way to receive my photo data?
DBX_Pedro
Community Manager
Community ManagerHi nakyung yoon ,
Would it be ok to reach you by the email linked to this account ? Or is it that this email is the deleted email you are referring to ?
Deleted email is not this one. please contact me by the email linked to my account.
- Nancy
Dropbox Staff
Hi from me as well, nakyung yoon! Before logging you a ticket, can you clarify if you’re currently trying to sign in to your Dropbox account and you’re being asked for this one-time code?
If yes, do you happen to have any devices that are still linked to that Dropbox account? In case that you do, please check their notifications and let me know if you can locate the code there.
If not, we’ll log a ticket to the email address you see here.
I have new ipad and mac book. i have no linked devices. i tried to log in Dropbox. I still need 6 code. They sent to my deleted email account. (i have two Dropbox account. (can’t use for e-mailing anymore..))
- Rich
Super User II
nakyung yoon wrote:
I still need 6 code. They sent to my deleted email account.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
