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nakyung yoon's avatar
nakyung yoon
Explorer | Level 3
2 months ago

I'm not getting the 6-digit code to access my Dropbox account - my email is deleted.

I have two email account in dropbox. And verification code was sent to my email. but, I had deleted email account, so I unable to check my email. Is there any other way to receive my photo data? 
Account Access
Account Security
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi nakyung yoon ,

 

Thank you for reaching out. 

 

Can you please go here to report this issue? 

 

If there is anything else you need our help with in this case please reach out to us. 

nakyung yoon's avatar
nakyung yoon
Explorer | Level 3
2 months ago

I already checked the link. My account Dropbox Basic. I cant reaching any email support.. please let me know support team email..or emailed me..

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi nakyung yoon ,

     

    Would it be ok to reach you by the email linked to this account ? Or is it that this email is the deleted email you are referring to ? 

    • nakyung yoon's avatar
      nakyung yoon
      Explorer | Level 3
      2 months ago

      Deleted email is not this one. please contact me by the email linked to my account. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi from me as well, nakyung yoon! Before logging you a ticket, can you clarify if you’re currently trying to sign in to your Dropbox account and you’re being asked for this one-time code?

         

        If yes, do you happen to have any devices that are still linked to that Dropbox account? In case that you do, please check their notifications and let me know if you can locate the code there.

         

        If not, we’ll log a ticket to the email address you see here.

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