I entered the wrong date of birth for my account.

[Deion]

Good day, while trying to update my existing subscription, the wrong date of birth was entered in error, and account got demoted to basic, cant contact a service agent for assistance. 
i would like to correct this mistake before i lose all the data i have backed up, as 48 hours isnt enough to back up approximately 4tb

[Megan]

Hi @Deion, welcome to our Community! 

I'd be happy to send you an email, in order to look into this closer. Should I go ahead, and open up a ticket on my end for you? 

Let me know! 

[Deion]

please open a ticket, thank you

[Megan]

Hey @Deion, I just sent you the email.

I'll be happy to continue there, thanks!