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Forum Discussion
How can I cancel my 2-step verification as I cant login my email account?
I can remember my dropbox password, however, I need to receive a 2-step verification email to login my dropbox account. I want to cancel my 2-step verification without login my dropbox account.THX.
ad1896 wrote:
I need to receive a 2-step verification email to login my dropbox account. I want to cancel my 2-step verification without login my dropbox account.
The only way to disable two-step verification is by first logging in to your account. If you no longer have access to your email address to receive the verification code, you'll need to use your emergency backup codes to gain access to the account.
- Rich
Super User II
ad1896 wrote:
I need to receive a 2-step verification email to login my dropbox account. I want to cancel my 2-step verification without login my dropbox account.
The only way to disable two-step verification is by first logging in to your account. If you no longer have access to your email address to receive the verification code, you'll need to use your emergency backup codes to gain access to the account.
o use a backup code:
- Sign in to dropbox.com.
- Click Having trouble getting a code?
- Click Enter emergency backup code.
- Enter one of your emergency backup codes.
- Click Enter.
I no longer have access to the email address. When I try this step it only asks me to resend code, no option for "Having Trouble Getting a Code"
