Getting Access to Replay

[Mark Jackson C.]

Hi, I am the admin for our account and I would like to try out Replay for our video production services.

Am I able to be given access to this?

I reached out to support and they told me to fill this form in.

Look forward to your response.

Mark
New Zealand

[Megan]

Hey @Mark Jackson C., let's see what we can find on this! 

Do your members have any issues when trying to access Replay on their end? 

What do they see when visiting this page: https://www.dropbox.com/replay ?

Let me know more, and we'll take it from there.

[Mark Jackson C.]

Hi.

No none is able to access Replay at all.

When I go to the Replay page I get the following message:

Dropbox Replay isn’t enabled for your team

Please reach out to a Dropbox Business admin on your team to request access.

I am the business admin and I cant find anywhere in my account to activate or enable replay.

Any help in pointing me in the right direction to get access to this would be appreciated.

Thanks.

Mark
NZ

[Hannah]

Hey @Mark Jackson C., sorry to jump in here!

When you, while signed in to your admin account, go to https://www.dropbox.com/replay, are you perhaps able to see an option to 'Get Replay'?

Or are you only seeing the message you mentioned above?

[Mark Jackson C.]

 Thanks for responding. This is what I see when I access the page while logged in as admin.

[Megan]

Hi @Mark Jackson C.! 

Would it be okay for me to reach out via email, in order for us to investigate further? 

Let me know!

[Mark Jackson C.]

yes, that is perfectly fine

[Mark Jackson C.]

I assume you have my email address?

[Megan]

Happy Monday @Mark Jackson C.! 

I just sent an email to your Community-linked address. 

I'd be happy to continue troubleshooting with you there. 

Cheers!

[MichelRios]

i'm having the same problem.

I can't access it even with admin access.

can you help me?