Cannot Login to my team (business) account on a different computer.

[mculadilla]

My dropbox account is working perfectly on my iMac and I am setup as a team member.

I can log in using a web browser and the dropbox app is also installed and working fine.

However, when I try to log in on my Mac Pro, it doesn't work.

On the web browser, after I enter my password nothing happens. It stays on the log in screen, but I receive a security code on my email.

But because it's stuck on the log in screen, I cannot enter the security code.

If I try to log in using the dropbox app, after I enter my username and password, it takes me to the security code screen, but when I enter the security code that I received from my email, I get an error and it won't log me in.

Unfortunately, I'm not the Administrator of the Team so I cannot troubleshoot it myself. Maybe there's a setting in the Admin console that prevents users from logging into more than one computer, who knows.

I asked for help from our Team Administrator and he tried to help me but he couldn't figure it out and told me to contact dropbox support.

Thank you.

[Megan · Accepted solution]

Hi @mculadilla, let's jump right into this! 

A similar setting as what you mentioned above exists here, however this would have to do with the desktop app, and how many devices the admin allows each member to use the app on. 

However, based on what you described it also doesn't work when you try to access the web, which is odd. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Does the URL work from a completely different network connection?

Keep me posted!

[mculadilla]

Thank you so much for your response.

I will forward it to my Admin so he can make the changes.