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KevBrat's avatar
KevBrat
Explorer | Level 3
6 months ago

Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

Hi, I'm trying to login to one of my DB account. I rmbr my password for this, but it then sent a 2 factor authentication to a redundant email address. Is there any way to recover this?  Thanks

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi KevBrat, thanks for messaging the Community!

     

    Are you able to access or recreate that email address at all?

     

    This will help me to assist further!

    • KevBrat's avatar
      KevBrat
      Explorer | Level 3
      6 months ago

      Hi, I can't access the email address unfortunately. it's an old work email which I'm now locked out of?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey KevBrat, just to clarify, and make sure we're on the same page it sounds like you're referring to our one-time security code, right? 

         

        I'm saying that because you mentioned 2FA, which can be sent either via a mobile app or text message. 

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