Can't log in "Previous sign-in interrupted" error

[CaptainPablo]

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

[Nancy]

Hey @Mike C.45, can you please check out the offline installer solution provided by the previous users in this thread, and let me know if that helps at all? We'll take it from there.

[dkropf]

I was having this issue and finally found a solution. I logged into my dropbox account on my phone, clicked on "Manage Devices" in the Account menu and deleted unneeded devices. I had 5, so I guess that was the limit set up by my admin. This allowed me to login without issue on the desktop app on a new Macbook Pro fresh install.

[Rohit Patel]

Why can't you make it simple ? update the version, is it rocket science ? 

[Rohit Patel]

So, you're still trying and hoping for best? its 2023 not a 1500 BC. Grow up. 

[Rohit Patel]

It would be better if you describe, WHERE ACTUALLY IS YOU BABY NAMMED "early releases"? isn't it ? 

[Rohit Patel]

Can you just ask your IT to fix this bug ???? isn't it simple? 

[Megan]

Hi there, @Rohit Patel, let's jump right into this! 

Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

I just want to clarify if you're using our stable version, or a beta one that could be causing this. 

Have you by any chance checked how many devices are currently linked to your Dropbox account?

Let me know more, and we'll take it from there! 

[Rohit Patel]

OS: 64-bit operating system, x64-based processor - Windows 11 Pro - 

DB version: whatever available on your website

Device connected : Already 1 under same username and trying to add other one.

[Walter]

Hey @Rohit Patel - sorry to jump in here, but could you let us know what plan you're on at the moment? 

Also, have you tried another WiFi network since you first noticed this issue? 

[Nate4]

Fixed for me (business account):

Business account only allows for 1 machine to sign into dropbox and user was recieving this error on his new laptop. I (IT/dropbox admin for our company) signed him out of his old machine via the dropbox admin console. Once I did that he was immediately able to sign in again on his new laptop.

Ask your dropbox/IT person to go into the admin console and sign you out of all your devices, then try again.

If you have a personal account, go into your settings and sign yourself out of any old devices and try again.