Can't log in "Previous sign-in interrupted" error

[CaptainPablo]

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

[Thomas MMG]

Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

[Nancy]

Hey @Thomas MMG! It’s my understanding that you’re seeing this on the desktop app, right? 

If yes, can you please clarify what’s your current OS version, and if you’ve already tried any of the steps mentioned in this thread?

[Syed Rafay]

We are also facing this issue in both windows 10 & Windows 11 Workstations

[Hannah]

Hey Syed, I checked your ticket again and it looks like the agent has requested permission to access specific info in your account, to investigate further.

If you've given them that permission, please let them know, so they can continue looking into the issue.

[Syed Rafay]

Hi .

I have already given the permission Access , Still there is no Solution to our problems

[Michael Peters]

Hey all, I had the same issue.

I am a Dropbox admin and when looking into this user's profile, they had 5 activations/computers associated with their account. Once I removed one, (or more) I was successfully able to add the account and software on the new device and sync.

[Syed Rafay]

Hey ,

Michael 

Thanks for the Message , but i did the same thing its not working

[Syed Rafay]

you removed the devices from Admin Panel or user account ?

[mbarron]

I too am getting this error.  I have cleared cache, used the offline installer, and unlinked devices.  Looks like this is a recent problem for a lot of people.  Can we expect an update?

[Walter]

Hey @mbarron - sorry to hear about this.

Can you please clarify if you're using an individual account or if you're part of a team account?

Also,  have you tried another browser as well? 

If you did and this persists, please send us a screenshot so that we can have a  look too.