Security and Permissions
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As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
Hey @Thomas MMG! It’s my understanding that you’re seeing this on the desktop app, right?
If yes, can you please clarify what’s your current OS version, and if you’ve already tried any of the steps mentioned in this thread?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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We are also facing this issue in both windows 10 & Windows 11 Workstations
Hey Syed, I checked your ticket again and it looks like the agent has requested permission to access specific info in your account, to investigate further.
If you've given them that permission, please let them know, so they can continue looking into the issue.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi .
I have already given the permission Access , Still there is no Solution to our problems
Hey all, I had the same issue.
I am a Dropbox admin and when looking into this user's profile, they had 5 activations/computers associated with their account. Once I removed one, (or more) I was successfully able to add the account and software on the new device and sync.
Hey ,
Michael
Thanks for the Message , but i did the same thing its not working
you removed the devices from Admin Panel or user account ?
I too am getting this error. I have cleared cache, used the offline installer, and unlinked devices. Looks like this is a recent problem for a lot of people. Can we expect an update?
Hey @mbarron - sorry to hear about this.
Can you please clarify if you're using an individual account or if you're part of a team account?
Also, have you tried another browser as well?
If you did and this persists, please send us a screenshot so that we can have a look too.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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