"Previous sign-in interrupted" problem with new Macbook

CaptainPablo · ‎08-30-2023

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

Sam DBX · ‎01-03-2024

Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.
Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.
Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

View solution in original post

Walter · ‎08-30-2023

Hey @CaptainPablo, sorry to hear about this.

Could you please clear your browser's cache or try another browser and let us know if you still get the same error?

If so, I'd appreciate a screenshot too.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Deb R · ‎09-06-2023

I have the same error trying to add my work dropbox and then having them both show up in finder. I have had no problem with my old Mac Air, I just got a new MacBook pro and it won't let me sign into the work account. Chrome will allow it but it is still not showing up in Finder. Any ideas?

Hannah · ‎09-06-2023

Sorry to see that, @Deb R.

just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right?

At which step of the process does the error appear?

Can you close the Dropbox app and relaunch it, to see if that makes any difference?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Deb R · ‎09-08-2023

I have tried that, and also re-installed the app. It continues to happen. I spent an hour on the phone with Apple and they feel it is something that may be in the cache for the app that is just keeping it in this loop and not allowing me to link the two in the app. Additionally, when I went to reinstall it loaded immediately to my personal account leading us to believe that there is some remaining file(s) in the library that haven't been deleted. We are out of ideas here and since it works on my other, older devices, I'm not sure what is going on. This is a 5 day old machine and everything else works.

Hannah · ‎09-08-2023

Thanks for the update here, @Deb R.

Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

You can see the latter, by hovering over your Dropbox icon.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Deb R · ‎09-09-2023

183.3.6909 and OS Ventura 13.5.2

macbook pro M2. screenshot of my signin error every time I try to switch accounts from the login icon at the top right of my laptop. As I mentioned, Apple believes there are some combination of dropbox cache and library items remaining from when we tried to reinstall. I have restarted and worked with an Apple tech for over an hour. This problem is not on my 2019 mac air; this machine is less than a week old.

Megan · ‎09-11-2023

Hi @Deb R, I see that you're using a beta version of our app.

As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off?

After that, feel free to re-install the app, and let me know how it goes.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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igaming · ‎10-10-2023

Hi

Similar to Captain Pablo who raised an identical query, I am unable to install the Dropbox app on my new Macbook (13.5.2).

It is a work Dropbox account.

Have tried both Safari and Chrome.

Early access tab is set to "off".

Work IT is stumped.

Help please!

Nancy · ‎10-10-2023

Hey @igaming! Can you please clarify if you’ve also tried our offline installer here?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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