Plans and Subscriptions
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I currently have several GB of promotional storage on the Basic plan with no expiration. I am considering upgrading to Dropbox Plus at least temporarily. But if I should downgrade back to Dropbox Basic, would I retain or lose my promotional storage?
Hi @Matt_G, thanks for your message!
If you upgrade or downgrade, you won't lose any earned promotional quota on your account.
The only thing that would change would be that existing and new referrals on the account, when upgraded, would be worth 1 GB each instead of 500 MB each on a Basic plan. Returning to a Basic plan would reduce them back to 500 MB each.
If you have any further queries, feel free to message back.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Matt_G, thanks for your message!
If you upgrade or downgrade, you won't lose any earned promotional quota on your account.
The only thing that would change would be that existing and new referrals on the account, when upgraded, would be worth 1 GB each instead of 500 MB each on a Basic plan. Returning to a Basic plan would reduce them back to 500 MB each.
If you have any further queries, feel free to message back.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!