cannot upgrade my account (409 error)

[Vitalia]

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)

tried rebooting ad restoring the purchase

[Walter]

Hey @Vitalia, sorry to hear you're having issues with this.

Could you check if there's a pending update for your device's OS and the mobile app's version too?

If so, make sure to install them and try restoring your purchase again.

In case you're still getting an error, please send us a screenshot so that we can have a visual as well. 

Thanks so much!

[Vitalia]

Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

[Walter]

Sorry to hear this persists @Vitalia - may I reach out via email to have a further look internally?

[Vitalia]

Sure! 
[email address removed per the Community's Guidelines]

[Walter · Accepted solution]

No worries @Vitalia - you've got  

[Elmo22]

I have the same error code and cannot upgrade

[Megan]

Hi @Elmo22, how are you today?

Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. 

Keep me posted, and we'll take it from there. 

[Elmo22]

Hi Megan thanks for responding I am sorry but how do I screenshot my error message on my iphone?

[Elmo22]

I only had the Basic dropbox I received an email on my phone saying to upgrade so purchased the personal one money was taken but nothing has altered still says my account is pausedd as full