Plans and Subscriptions
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I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)
tried rebooting ad restoring the purchase
No worries @Vitalia - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Vitalia, sorry to hear you're having issues with this.
Could you check if there's a pending update for your device's OS and the mobile app's version too?
If so, make sure to install them and try restoring your purchase again.
In case you're still getting an error, please send us a screenshot so that we can have a visual as well.
Thanks so much!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(
Sorry to hear this persists @Vitalia - may I reach out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Sure!
[email address removed per the Community's Guidelines]
No worries @Vitalia - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Elmo22, how are you today?
Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get.
Keep me posted, and we'll take it from there.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!