can't cancel my professional trial (no option to cancel it)

[mjx]

I have subscribed the professional trial and it will end tomorrow. 

I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual. 

I found similar FAQs but have no idea how they solve this problem. 

Since I have another account subscribing paid plans, I'd like to cancel my professional trial and delete this one. 

Please help me cancel the trial first. 

[Mark]

How did you take the trial out? If it was via an App store you have to cancel via there

[mjx · Accepted solution]

I contacted the Dropbox support team, and a staff fixed this problem. 

Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way. 

But I received a email from the support team that they removed the trial in my account. 

Hope this can help you. 

[acadianlifepromo]

I am needing to cancel my free trial. I chatted with a lady and followed prompts. She was stumped and could not assist me. I attached pics of what she wanted me to screen shot. Current Plan says "BASIC" but billing shows the Dropbox Professional.

Please help! Thanks.

[Hannah]

Hey @acadianlifepromo, sorry to see you're having trouble with this.

If you previously started a trial, it would make sense that it appears in your billing page.

However, if your plan page shows that you're on a Basic plan, you probably cancelled it already.

How did you initially start the trial? Directly through our website, or did you use the Dropbox app on your mobile device?

[Vasiljeva]

Hi,

I would like to canceled my Basic plan, but I cant do it. Also I cant found it on google pay.

[Rich]

---

@Vasiljeva wrote:

I would like to canceled my Basic plan, but I cant do it. Also I cant found it on google pay.

---

Are you sure you're being charged? The Basic plan is a free plan, and has no cost associated with it.

If your Plan page shows that you're on the Basic plan but you're being charged, use the credit card charge lookup tool to identify the account that you're actually being charged for.