Wrongly charged CAD$358 on a free Basic account

[Afac]

I was wrongly charged near CAD$200 on a free basic account. I subscribed for a free 2GB basic account and was charged CAD$179. I have noticed this year (2024), but once it happened once I decided to check my credit card statements and there was also a charge from 2023. I subscribed for the free account and I have used Dropbox once (failed attempt) and never again. Only found the charge when checking something else ion my account. There was no communication from Dropbox, no renewal notification, anything. Ever!  I am trying to reach out to someone from Dropbox to discuss, but can't seem to find any humans to help. (Sadly the same thing is happening with my bank. I am already friends with the bank's AI. Can't seem to be able to speak with a person unless I book 2 months in advance).

[Hannah]

Hi there, @Afac, and thanks for reaching out to the Dropbox Community.

When this happens, most times the culprit is an account that the user has forgotten that they have or are paying for someone else.

Can you look up the billing info on our payment lookup tool here, to see what it brings up?

Let me know what you find.