We're getting billed for a subscription we don't own

[bekybec80]

Showing charges on our bank statement and I have a basic account and my husband does not have one.  This is the 2nd month in a row that we are being charged and cannot find a way to talk to someone to see why we are being charged twice a month for $19.99 for something we do not have.  I have some numbers on our statement so not sure if those help to see why we are being charged but its getting annoying that no one can be contacted have to go this route.  This is one of them 141-58576933.   This is so not right in so many ways and a joke that no one can be contacted to see why we are being billed for something we do not have. 

[Mark]

Hi @bekybec80 

If you, or your husband, did not put your card info in to Dropbox then you need to contact your card company as somebody has cloned your card. If you did then you have set up a second account by mistake. 

Use the look up charge tool to find out which account it is.

[bekybec80]

I did the find the account with our info and turns out someone is using our card.  How do we get that money back and that account closed out or do we have to work with our bank to get the card closed out and money back?  I have the email address that is linked to our card and I would like that account closed out ASAP and If I have to work with our bank I will and will get that person charged with Fraud. 

[Jay]

Hi @bekybec80, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Keep me updated with any progress.