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Re: Cannot contact Customer service

We couldn't submit your request at this time, please try again later.

Cho45
New member | Level 2

Try to send a request to solve my problem for an hour, try all categories but nothing goes through [We couldn't submit your request at this time, please try again later.]. Could anyone please provide me an email that I can contact them directly?

5 Replies 5

Walter
Dropbox Staff

Hey @Cho45 - sorry to hear about this.

 

Can you please clear your browser's cache or try another browser and let me know how it goes?

 

If you get the same results, I'd appreciate a screenshot too.

 

Also,  if there's anything else you'd like to ask in the meantime, by all means, go for it.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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dsrama
New member | Level 2

Same.  Even in private window mode.

 

dsrama_0-1727307969745.png

 

Walter
Dropbox Staff

Hi @dsrama - does this persist after clearing your browser's cache or on another browser


Walter
Community Moderator @ Dropbox
dropbox.com/support


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dsrama
New member | Level 2

Isn't that what private mode does, temporarily?

Rich
Super User II

@dsrama wrote:

Isn't that what private mode does, temporarily?


It's still worth testing on a different browser as it could be a browser related issue.

Need more support?