Upgrading did not work but money was drawn from my back account.

[joajoa]

Hi! 

I upgraded and paid for plus but my account still is in basic mode. The money has been drawn from my account and I cant restore the purchase because there is nothing under my account. And since you cant call the support and the bot is annoying as hell I wonder if anyone have had the same problem?

[Walter]

Hi there @joajoa, I'm sorry to hear you're having issues with this.

Could you please clarify if you upgraded your account via the website directly or if it was through the app store on a mobile device perhaps?

Let me know more and we'll take it from there. 

[joajoa]

I did it on the website on desktop.

[Walter]

In that case, could you try our self served look up tool to identify the email address that's associated with your charge @joajoa?

Is it an exact match with the one you see in your account's settings online? 

[joajoa]

The amount is only reserved on my bank account and doesnt have thos kind of numbers. Even tho it says reserved the amount has been drawn. I really really need to have the upgraded account by tomorrow and dont want to make another purchase. 

[Walter]

Thanks for clarifying that for me @joajoa 

I'd recommend getting in touch with our support team for further assistance at this point.

To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information.

Once you do that and you get a ticket from our system, feel free to share your ticket ID with us so that we can look it up as well.