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Forum Discussion
Upgraded to 3TB plan but not being reflected in my account
Hi,
I upgraded to a 3TB plan from a 2TB plan via Apple subscription, but change hasn't been reflected in my DB account.
Apple is saying it's a DB issue, DB is saying it's an Apple issue. My CC has been debited.
What do I do, who do I contact to get this rectified?
MTIA
Hi Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?
- Walter
Dropbox Staff
Hi there Busterbill, sorry to hear you're having issues with this.
Can you please clarify if you upgraded your account via our website or via the app store on a mobile device of yours?
Have you maybe received an invoice or a receipt for your upgrade in your email's inbox?
Let us know what you find and we'll take it from there.
Hi Walter,
Thanks for your response.
I can't remember precisely what device it was I used, but I think it was on my iMac using "Manage Subscriptions" on System Preferences. It was definitely not on the Dropbox website. I received several emails from Apple; a refund of the balance of the previous 2TB plan (which had just been paid), a receipt for several subscription renewals, which included the new Dropbox plan, and a subscription confirmation for the new Dropbox plan.
I hope this helps.
- Jay
Hi Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?
