Upgraded to 3TB plan but not being reflected in my account

[Busterbill]

Hi,

I upgraded to a 3TB plan from a 2TB plan via Apple subscription, but change hasn't been reflected in my DB account.

Apple is saying it's a DB issue, DB is saying it's an Apple issue. My CC has been debited.

What do I do, who do I contact to get this rectified?

MTIA

[Walter]

Hi there @Busterbill, sorry to hear you're having issues with this.

Can you please clarify if you upgraded your account via our website or via the app store on a mobile device of yours?

Have you maybe received an invoice or a receipt for your upgrade in your email's inbox?

Let us know what you find and we'll take it from there.

[Busterbill]

Hi Walter, 

Thanks for your response.

I can't remember precisely what device it was I used, but I think it was on my iMac using "Manage Subscriptions" on System Preferences. It was definitely not on the Dropbox website. I received several emails from Apple; a refund of the balance of the previous 2TB plan (which had just been paid), a receipt for several subscription renewals, which included the new Dropbox plan, and a subscription confirmation for the new Dropbox plan.

I hope this helps.

[Jay · Accepted solution]

Hi @Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?

[Busterbill]

Hi Jay,

That has done the trick!

Many thanks.

[Jay]

Glad to have helped out, enjoy your weekend!