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Forum Discussion
Upgraded to 3TB plan but not being reflected in my account
Hi, I upgraded to a 3TB plan from a 2TB plan via Apple subscription, but change hasn't been reflected in my DB account. Apple is saying it's a DB issue, DB is saying it's an Apple issue. My CC h...
Hi Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?
Hi Walter,
Thanks for your response.
I can't remember precisely what device it was I used, but I think it was on my iMac using "Manage Subscriptions" on System Preferences. It was definitely not on the Dropbox website. I received several emails from Apple; a refund of the balance of the previous 2TB plan (which had just been paid), a receipt for several subscription renewals, which included the new Dropbox plan, and a subscription confirmation for the new Dropbox plan.
I hope this helps.
Jay
Dropbox Staff
Dropbox StaffHi Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?
Hi Jay,
That has done the trick!
Many thanks.
- Jay
Glad to have helped out, enjoy your weekend!
