Upgraded my account, but the email is incorrect

[timdaug]

I recently upgraded my plan, but inadvertently input the email address not associated with my current account. It won't allow me to link the two. How do I get credit for the upgrade with the account I already have??

[Jay]

Hi @timdaug, thanks for bringing this to our attention.

Just for clarification, is the email address completely wrong, or is there a typo on it?

Did you upgrade via the Dropbox site or the mobile app?

This will help me to assist further!

[Timdaug]

I believe that I upgraded via an email invite. A totally different email. I have a Google email, and the others one that I used to open the free Dropbox account

[Jay]

Hi @timdaug, as you've replied under a different account name, this means that you have a second Dropbox account under another email.

Are you able to login to the other Dropbox account? If you're not sure of the email, have you tried the card lookup tool?

[Timdaug]

No. Sorry. I'm pretty inept, as evidenced by the stupid error. I guess I now have two accounts, as when I try to sign in to either with the other email, it says it's already in use. Have no idea about this card tool you refer to. I can try it. What do I do? And will I be able to join the accounts?

[Jay]

Are you trying to sign in, or register an account? Please make sure you're not trying to create a new account when logging into the Dropbox site.

You won't be able to merge the accounts, however, using a third email address, you can swap the emails associated with the accounts.

[Timdaug]

I guess I am creating the new account with the email address I used to get more Dropbox storage. Almost wishing I wouldn't have upgraded now.

[Hannah]

This is quite a confusing situation, indeed, @Timdaug .

I hope you don't mind me jumping in.

If you have two accounts, but only one of them is upgraded, you can share the files of the free account with the upgraded one, so they're accessible from there.

And if you want your upgraded account to have the email address of the free one, what you can do is what Jay suggested.

Basically, use a third, placeholder address on the free account, to free up the email it's already using.

Then you should be able to use it for your upgraded account.

I hope that makes sense!