Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating! I can’t even get a hold of Dropbox Support at all.
Hi @Sydmell, just to clarify: have you tried restoring your purchase, using the steps mentioned here?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Sydmell, I'd need some account-specific info in order to look into this for you. Can I send you an email?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes
Hi @Sydmell, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem. my upgrade was processed through willstockwell25326608 on 7/06/23 for $11.99/month.
did i get scammed by this individual?
I reported the problem today and asked for a refund because it was not working as expected.
Hey @debrabruner, sorry to see you're having trouble.
Can you let us know more about what/who "willstockwell25326608" is and how exactly was the payment processed?
Any additional info you can think of, would be helpful.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Upgrade to Plus is not working! Installed Dropbox on a new PC, paid by bank for the 2TB upgrade plan. Received no email that it was paid. Every way i tried failed. Logged out and in on iphone, delete app, logged in again, Removed program from pc and reinstalled it, logged of all devices. And when i just click, plan upgrade, it says: You're allready upgraded to Plus.. Please help!
Hey @FastEllen, thanks for reaching out to us.
What do you see in the plan tab of your account settings, when you login to your account on dropbox.com?
Does it show that you're on the Plus plan or the Basic one?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!