Upgrade Failed

[Rakheelaloobhai]

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”

[Nancy]

Hi @burak45! I hope you’re doing well. 

I’ve removed the email address showing on your last screenshot, so that it’s not publicly visible. 

Can you please compare that email address with the email showing in your Dropbox app settings and let me know if they’re the same? Please don’t post them on the forum; we just want to make sure you have not been billed for a different Dropbox account.

[burak45]

I was not billed for a different Dropbox account.  There is also this email account in the application settings.

[Megan]

Hi @burak45, can I send you an email, in order for us to have a closer look into this? 

[burak45]

Yes you can send email

[Megan]

Hi @burak45, I just sent you an email, I'll see you there!

[burak45]

@Megan I have sent all the information you requested from me via e-mail. When will my problem be solved?  You didn't send me an e-mail about the solution to my problem.

[anns_426]

Hi I have the same problem, upgraded via iOS app but says upgrade failed and got charged the full one month subscription.

[Hannah]

Hey @anns_426, sorry to see you're having trouble with this.

Have you tried to restore your purchase as outlined in this article?

If that didn't help, can we send you an email, so we can investigate further?

[anns_426]

Restore purchases did not work also. You may email me.

[Hannah]

Thanks for the update, @anns_426.

I just sent you an email, so we'll continue there. 🙂