You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rakheelaloobhai's avatar
Rakheelaloobhai
New member | Level 2
2 years ago

Upgrade Failed

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
Dropbox Plus
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi burak45, can I send you an email, in order for us to have a closer look into this? 

burak45's avatar
burak45
Explorer | Level 3
2 years ago

Yes you can send email

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi burak45, I just sent you an email, I'll see you there!

  • burak45's avatar
    burak45
    Explorer | Level 3
    2 years ago

    Megan I have sent all the information you requested from me via e-mail. When will my problem be solved?  You didn't send me an e-mail about the solution to my problem.

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    2 years ago
    Hi I have the same problem, upgraded via iOS app but says upgrade failed and got charged the full one month subscription.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey anns_426, sorry to see you're having trouble with this.

     

    Have you tried to restore your purchase as outlined in this article?

     

    If that didn't help, can we send you an email, so we can investigate further?

  • anns_426's avatar
    anns_426
    Explorer | Level 3
    2 years ago
    Restore purchases did not work also. You may email me.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, anns_426.

     

    I just sent you an email, so we'll continue there. 🙂

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!