Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Please contact me to identify a charge on our company credit card.
We have no idea who is using the dropbox or if the charge is for an employee who is no longer with the company.
I do have the 12 Digit Dropbox Transaction ID, however the credit card info does not work on the lookup screen.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
Here is the Ticket Number:
Ticket #15551678: DB: Billing, payments, and subscription changes
Thanks
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi. I have a mystery Dropbox payment on my credit card. The ID number I should submit to check this with Dropbox is not 12 characters long, but 11 numbers and three letters. I seem to be going round and round the website and not getting anywhere. It is for a substantial sum!
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There is a unknown transaction on my credit card for a account i have no idea about, how to fix this , I have no paid subscription currently
Hey @sunnyk1, sorry to hear about that.
Have you tried using our payment lookup tool, to see which account the charge belongs to?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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i did, and I have also contacted Dropbox on twittter , I mean X. some is trying to help me
Okay, @sunnyk1, I'm happy to hear that another member of our team is already trying to assist you.
If you need anything else, let us know!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!