Cannot Access Email to End Subscription

[edonohue]

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I know the password to the account but every time I try to login, it makes me authenticate with a code sent to the email account that I do not have access to. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account. 

[Rich]

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@edonohue wrote:

I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[edonohue]

I did this days ago and they have not answered. I am really disappointed with Dropbox customer service. It's ridiculous that I can't just talk to a real person on the phone.

[Hannah]

Hey @edonohue, sorry to hear about this.

Can you send us the ticket number you received when you submitted the help request, so we can look into it?

[edonohue]

I submitted it on 9/26/2023 and it is ticket number 22714493.

[Megan]

Hi @edonohue, I located your ticket number, and it seems it was automatically closed.

So, I sent you a new email instead. Reply back to me, and I'll see you there!