Unauthorized charge to our PayPal account

[surajramnani]

Hello Dropbox team,

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

Can someone please get back to me as your email says you support only paying customers.

What if we aren't paying and the charge is deducted, how will we know the login to our account?

Please can someone email me?

Thanks,

Suraj

[Walter]

Hey there @protrading104, sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query. 

[protrading104]

what number of ticket ?  

maybe I wrote twice, it was the weekend, I am not your client and I don't know your help system rules. 

A fraud money transfer was made from my Paypal. I ask for refund. 4 people wrote to me and as a result - NOTHING

JUST MAKE A REFUND anybody 

PLEASE

[protrading104]

my paypal account [removed per the Community's Guidelines]

please close other tickets

[Walter]

I'm afraid that we won't be able to help much here on the Community @protrading104

You'll need to refer to your ticket for additional support at this point.

If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you.

While we're at it, if this charge was a fraudulent one, you should also be contacting PayPal to inform them about this. 

[protrading104]

And this place where we are now not a ticket ?

please create new ticket for me.

[Walter]

Sure thing @protrading104 

Please have a look at your email's inbox for my message and we'll take it from there.

[protrading104]

already confirm please check