Unable to find the email associated with my account

[sacredowltours]

Hello, I cant seem to contact support directly - I am unable to find the email associated with my account, as there is a 11 digit reference on the bank statement and not a 12 digit number as requested by Dropbox. 

How can I find out this information or contact support directly ? Attached is a screenshot of the statement - FYI

[Rich]

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@sacredowltours wrote:

How can I find out this information or contact support directly ?

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[sacredowltours]

Thank you ! I have now sent a request using the incognito through billing issues - with a request to find out what email is associated with the dropbox account, and its been 11 days with no response. 

Im unable to find what im paying for - or more importantly use the service....

instead im now having to create more drop box accounts to do my work - because I cant log into the account im paying for. 

[Jay]

Hi @sacredowltours, do you have the ticket ID from when you contacted the support team, so that I can locate it on the system?

[sacredowltours]

Hello, Ive contact support a few times - on the last occasion it was incognito (not signed in) as instructed by the person on the community forum, I cant find a ticket number for this not signed in ticket. Ive had a look thorough my emails and Ive contact support 3 times, I have found a ticket number attached to one of the emails - see below

Ticket 22432197

In saying all this - the bank account statement was posted on the forum showing the transactions, I was hoping this would be enough with all my personal details also... 

[Jay]

I can't find that ticket on the system. Could you try again using the steps that @Rich posted to create another ticket, and let me know the ticket ID from the automated response?

[sacredowltours]

Hi Jay, ive just gone through that process again, - there is no reference number at the end of the submission. The statement after submission is:

Thanks, we’ll be in touch

We’ll respond to your help request in 1–2 business days.

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[sacredowltours]

Also, there was no option to add a screenshot of the bank statement on this 'incognito' request - so ive pasted it below this text

[Removed as per Community Guidelines]

[Jay]

Did you create a ticket under the same email address as the one you use on the forum?

[sacredowltours]

Hi Jay, I logged in without an email address (incognito) - within the ticket request, I used the email [Removed as per Community Guidelines]