Re: Unable to cancel my trial subscription as there is no option under PLAN

pebkac · ‎08-11-2023

I have decided to end my 30day trial but am unable to as there is no option under PLAN.

I am seeking advice on just how to do this before I get charged.

Nancy · ‎08-11-2023

Welcome to the Community, @pebkac!

Can you clarify for me how you upgraded your Dropbox account to a trial in the first place?

Was it done via the App Store/Play Store instead of www.dropbox.com, perhaps?

Let me know, and we’ll take it from there.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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pebkac · ‎08-15-2023

After much thought I was able to understand ADMIN was required to perform the cancellation. I logged in with my old credentials and was then able to cancel the trial subscription. Pebkac fault. 😎👌:australia:

Hannah · ‎08-15-2023

Happy to see that you figured this out and resolved it, @pebkac!

If you need anything else, let us know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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