Subscription under different Dropbox account

[Erikbiller]

I payed to upgrade my storage space on the wrong account and now I try to activate it on the correct account and all I get is error codes and I can’t even pay for it on the new account. I want to cancel my sub on my old account and attach it to my new one.

[Nancy]

Hi @Erikbiller! Thanks for posting this here.

Can you send me a screenshot of the error you’re receiving, when trying to upgrade the correct Dropbox account?

Also, I’d like you to clarify if you used your iTunes/Google Play account or www.dropbox.com to upgrade the other one. 

I’ll be able to help you further this way.

[Erikbiller]

I payed with apple iTunes. 

 

[Nancy]

Thanks for the screenshot, Erik! 

It looks like you’ll need to cancel your old plan first to upgrade your second Dropbox account via the iTunes platform. 

Do you remember if you payed for a monthly or annual plan? 

Also, did you follow these steps to cancel your subscription?