Subscription linked to an old email account, how can I cancel it?

[Ian F]

I am being charge £95.88 to my debit card for an account linked to an old email address I no longer have.
On my debit card the transaction ID is only 10 characters long and not 12 as is mentioned in other community q&a.
How do I cancel or simply have this upgraded service applied to my current account.
I cannot cancel this subscription

[Jay]

Hi @Ian F, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Keep me updated with any progress!

[Ian F]

Jay - that won’t work as they request the 12 digit transaction code and only a 10 digit code is showing in my bank account. The charge was applied to my debit card/bank account and not credit card.
I am in an endless loop.

[Jay]

Are you able to leave that field blank, or enter two random letters at the end of the transaction ID to submit the ticket? You can mention that the last two letters are added by you in the body of the ticket.

[Ian F]

Ok I will try that and thanks for the swift responses - appreciated

[IanF1]

Jay, the link you supplied solicited a very speedy response from Dropbox who tracked down that my 10 digit code was aligned to a Pay Pal purchase made from another old account I had that fortunately I could get back in on.
I am now working having updated Payne to details for future to credit card.
I really appreciate the very swift response and sound advice you have provided. I am fully working now. Cheers Ian