Subscription cancellation issue

[Patriot1]

I retired from my job more than 5 years ago.  My assistant sometimes billed corporate expenses to my personal credit card.  I cannot figure out how to remove my credit card from this corporate subscription, or how to talk to anyone at DropBox customer service (I've never dealt with a company that made it so difficult to access customer service for billing issues - its actually kind of outrageous).  Over the past 5 years this has cost me more than $600!

Anybody from DropBox out there that can help?????????????

[Walter]

Hi there @Patriot1 - sorry to hear you're having issues with this.

In this case, I'd recommend getting in contact with our support team directly through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

If you just want to find out the email address that's associated with the charge in question, you can use our self-served look-up tool as well.

I hope this helps!

[Patriot1]

Appreciate the advice, but still having a problem.  Clicking on "this form" link above didn't send me to any form I could fill out.  I looked up the email associated with that account.  Its an outlook.com email that I don't - and to the best of my recollection never have - used.  The problem is I guess i have a free personal Dropbox account associated with my active gmail account.  When I log in and try to change my email to gmail it won't let me.....

[Hannah]

Hey @Patriot1, here's what you need to do, to contact support and receive assistance for this issue.

1. Open a private browsing/incognito window and go to this page.
2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
3. Fill out the rest of the form.
4. Click "submit".

Let us know once you have your ticket number.

[Patriot1]

Here is my ticket ID #24162664  Created 08/23/24 

Thank you for your help!

[Hannah]

No worries, @Patriot1!

Thanks for the ticket number, I can see that someone from our team has already reached out to you, so hopefully this will be taken care of really soon!

If you need anything else, let me know.

Have a great weekend!