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Forum Discussion
Poor service from JustAnswer - how to get refund?
Dear Community
I am using Dropbox for at least 15 years, but yesterday I sadly disconnected myself from the Dropbox service due to unacceptable support from JustAnswer that ended up in me paying al...
Thank you Rick and Hannah for your replies.
Rick answer describes what probably happen and I will dispute the charge.
I am worried about Hannah's reply because such parasites are causing Dropbox to lose customers, this should be quite alarming and telling me - sorry it is not us, should not be the only answer to a loyal customer for 15 years.
Anyway, you can close this tiny thread guys. And thanks a lot for your patience and your good advice.
All the best guys
Avi Kerem
Rich
Super User II
Super User II
avikerem wrote:
I am worried about Hannah's reply because such parasites are causing Dropbox to lose customers, this should be quite alarming and telling me - sorry it is not us ...
There really isn't anything else they can respond with. They can't offer you a refund because you didn't pay them, you paid a third-party that they aren't affiliated with. Also, although deceitful, there isn't anything strictly illegal about what the other company is doing, just misleading. There's no action that Dropbox can take against them. The way to combat these services is to share your story about on public forums so others are made aware to stay away.
The best Dropbox can do in situations like this is to help resolve the issue you were originally having, if you're still having it, once you provide them with information about the problem.
I am not expecting Dropbox to refund my foolishness... But I am not sure Dropbox cannot legally fight them. They are badly hurting their business. I can testify that sometimes the damage is as big as causing a loyal customer for 15 years to take his business elsewhere
