Payment for PLUS not recognized. I am kept in Basic.
Hi @MeganLittle, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Did you upgrade directly through our website, or using Apple/GooglePlay store?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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