Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

atobear's avatar
atobear
New member | Level 2
3 years ago

Paid through PayPal, but my account wasn't upgraded

Two days ago I bought an upgrade, the payment went through PayPal and cleared at my bank. Now the new plan is not showing up.

I have an email from dropbox regarding the sale.who can I contact or does anyone know what I can or need to do?

Plans
upgrades
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    @atobear wrote:

    ... the new plan is not showing up. I have an email from dropbox regarding the sale.

    Does that email address match the address on your existing Dropbox account? It's fairly common for someone to accidentally start a new account instead of upgrading their existing one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey atobear, thanks for bringing this to our attention.

     

    Can we reach out to you via email, so we can investigate this?

     

    Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions