Paid through PayPal, but my account wasn't upgraded

[atobear]

Two days ago I bought an upgrade, the payment went through PayPal and cleared at my bank. Now the new plan is not showing up.

I have an email from dropbox regarding the sale.who can I contact or does anyone know what I can or need to do?

[Rich]

@atobear wrote:

... the new plan is not showing up. I have an email from dropbox regarding the sale.

Does that email address match the address on your existing Dropbox account? It's fairly common for someone to accidentally start a new account instead of upgrading their existing one.

[Hannah]

Hey @atobear, thanks for bringing this to our attention.

Can we reach out to you via email, so we can investigate this?

Thanks.