Paid for an upgrade which I have not received

[Martinos]

Paid for an update which shows being taken from my paypal account  4th September 2024 . I have not been able to use the updated increase in storage. Contacted support but told to use the community to sort out this problem . I sent all proof of payment . Does anyone here know how I sort this out before I instruct Paypal to refund my money. Thank you

[DBX_Pedro]

Hi @Martinos,

Thanks for reaching out. We understand this to be a frustrating situation. 

To submit a request, start by opening a different browser on your computer and make sure you’re not logged into any Dropbox account.

Then, visit this link: https://www.dropbox.com/get_help and select an issue type.

Fill in your details, ensuring you use an email address you can access, and submit the form.

After that, you’ll receive a confirmation email containing a ticket number. Please send me your ticket number here.

We can take it from there.