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Live Chat Support - Not Available?

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Live Chat Support - Not Available?

mh34
New member | Level 2
3 hours ago

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.

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Mark
Super User II
3 hours ago

Hi @mh34 

 

You arent on a trial are you? Support options are only available to paying users.

 

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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