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Forum Discussion
Paid for Plus but account got deleted after being removed from Business team
Hi,
I accidentally joined a team and got removed. now my dropbox plus account is completely deleted and I just recently subscribed the yearly plan. Will I get a refund from this situation?
- Hannah
Dropbox Staff
Hey elizaoii, thanks for joining the Dropbox Community.
When you joined the Dropbox team with your Plus account, you should have received a prorated refund for your Plus plan.
However, have you reached out to the team admin, to see if they can restore you to the team?
If they have the option to restore you, they can then remove you by converting your account to an individual Basic account.
That way you can keep your account and personal files.
I hope this helps, but let me know if you have any questions.
the credit card that I have used for the billing is cancelled. how will i get the prorated refund back? I have already created another plus account today. so i don't plan on getting back my previous account.
