Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey @murtazadfs52, are you having the same issue where you upgraded your account, but it still looks as a free Basic one?
How did you upgrade it? Did you do it directly from our website or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
I pay directly google play,
from QR code
I see, thanks for your reply here, @murtazadfs52.
Can we send you an email, so we can investigate further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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