Re: Paid for Plus Plan but Account Didn't Upgrade

DS Griff · ‎03-14-2023

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

Hannah · ‎05-03-2023

Hey @murtazadfs52, are you having the same issue where you upgraded your account, but it still looks as a free Basic one?

How did you upgrade it? Did you do it directly from our website or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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murtazadfs52 · ‎05-03-2023

Hello,
I pay directly google play,
from QR code

@Hannah

Hannah · ‎05-03-2023

I see, thanks for your reply here, @murtazadfs52.

Can we send you an email, so we can investigate further?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Najiee · ‎05-03-2023

They opened a ticket for me and then next thing I knew my account was running correctly. Just Patience I guess.