Paid for Plus Plan but Account Didn't Upgrade

[DS Griff]

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

[Jay]

Hi @murtazadfs52, did you upgrade via the site or the Dropbox mobile app?

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

[murtazadfs52]

I upgrade from the website. payment was done by google pay 

[Nancy]

Hi @murtazadfs52. 

When checking your bank statement, does the transaction appear as completed or pending?

Also, after upgrading your account, did you receive a confirmation for your upgrade to your email address? If yes, was it sent to the same email address as the one showing here?

[murtazadfs52]

it showing complete. Please do something i really facing a problem 

[Najiee]

I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.

[Megan]

Hi @murtazadfs52 & @Najiee , I hope you're doing well! 

Can I send you an email, in order for us to have a closer look into this? 

Let me know! 

[murtazadfs52]

This is my Email address - [removed per Community Guidelines]

[Nancy]

Hey @murtazadfs52!

I was about to open a ticket for you, but it looks like you’re already in touch with our support team regarding this matter. Can you please reply back to them, so that they can check this further?

[Najiee]

Was already settled through email. Thanks

[murtazadfs52]

@Najiee  how you settled out ??

please help me out